Developscale · AI
How the AI appointment system works
It handles reminders, cancellations and reviews on its own — so you can focus on patients.
One appointment, from the first message to the review
- 1
48–72 h before
Appointment coming up
The AI checks who has an appointment in those days.
- 2
Step 2
The AI messages the patient
It asks: confirm, cancel or reschedule?
How does the patient reply?
- Confirmed. All good — nothing to do, the process continues.
- Cancelled. The front desk is alerted — the slot opens up.
- Rescheduled. The front desk is alerted — a new time is arranged.
- No reply. A few hours later it tries again with another e-mail.
- 3
12–24 h before
A gentle reminder
Still before the visit, it reminds the patient once more.
- 4
1 h before
See you soon
e.g. “We’re expecting you today at 10:00, 12 Hlavná St.”
- 5
On the day
The patient shows up
They arrive for the appointment as agreed.
- 6
After the visit
A review request
It asks for a review — but only if they haven’t left one yet.
The AI reads normal language. “Can I come an hour later, is that ok?” — it understands and alerts the front desk. No exact wording needed.
What the front desk sees
The front desk sees everything in one place
Every reply — confirmed, cancelled or rescheduled — lands on one colour-coded board. A single glance is enough.
- Confirmed
- Awaiting reply
- Canceled — slot open
- Rescheduled
Why it works
Fewer empty chairs
The moment a slot opens up, you know — in time to fill it.
It speaks normal language
Patients don’t need the exact wording; the system understands what they mean.
More reviews, no chasing
It asks happy patients on its own, at the right time, and never twice.